Damaged or Defective Items Policy

At Nixoza, every order is carefully checked before shipment. However, in rare cases, items may arrive damaged, defective, or incorrect.

Reporting Timeframe

If you receive a damaged, defective, or incorrect item, please contact us within 3 days of delivery.

This allows us to quickly review your case and provide the fastest possible resolution.

What We May Request

To process your request, we may ask for:

• Your order number

• Clear photos or videos of the product

• Photos of the packaging and shipping label

• A brief description of the issue

Resolution Options

After review and approval, Nixoza may offer:

• A replacement item

• A refund to your original payment method

• Store credit (where applicable)

The resolution will depend on the specific situation and product availability.

Important Notes

• Claims submitted after the 3-day reporting period may not be eligible for replacement or refund.

• Items showing signs of misuse, improper handling, or unauthorized modification may not qualify.

• We strongly recommend inspecting your order immediately upon delivery.

Our Commitment

We are committed to resolving genuine issues quickly and fairly. If there is a problem with your order, our support team will work with you to make it right.