FAQs

Orders

How do I place an order?

Select your desired product, add it to your cart, and complete checkout using our secure payment system. Once your order is placed, you will receive an order confirmation email.

Can I cancel or change my order?

Orders are processed quickly to ensure timely dispatch. If you need to cancel or make changes, please contact us as soon as possible. We can only assist if your order has not yet been processed or prepared for shipment.

I didn’t receive a confirmation email. What should I do?

Please check your spam or junk folder first. If you still cannot locate it, contact our support team with your full name and order details.

Shipping & Delivery

Do you ship to the United States?

Yes, we currently ship to customers across the United States.

How long does delivery take?

Orders are typically delivered within 5–15 business days. Delivery times may vary depending on location, carrier processing, and peak seasons.

Will I receive tracking information?

Yes. Once your order has been shipped, you will receive a tracking number via email so you can monitor your delivery status.

Why is my order delayed?

Occasional delays may occur due to carrier processing, customs checks, weather conditions, or high order volume. We appreciate your patience in such cases.

Products & Usage

Are your products safe to use?

Yes. Our beauty and skincare devices are designed for personal use and should be used according to the provided instructions.

Are your products medical devices?

No. Nixoza products are cosmetic and personal care devices only and are not intended to diagnose, treat, or prevent any medical condition.

Do results vary?

Yes. Results may vary depending on individual skin type, usage habits, and consistency.

Can I use skincare products with your devices?

We recommend following the instructions included with each product. If you have sensitive skin or concerns, consult a skincare professional before use.

Damaged or Incorrect Orders

What should I do if my item arrives damaged or incorrect?

Please contact us within 3 days of delivery. Include your order number and clear photos of the item and packaging so we can assist you quickly.

What solutions do you offer?

After reviewing your case, we may offer a replacement, refund, or store credit depending on the situation.

Returns & Refunds

Do you accept returns?

Due to hygiene and personal use nature of our products, returns are handled on a case-by-case basis. If there is an issue with your order, please contact our support team.