FAQs

How long does shipping take?

Orders are usually delivered within 7–20 business days, depending on your location and the shipping method used. Delivery times are estimates and may vary in some cases.

Do you ship within Saudi Arabia?

Yes! We currently offer shipping within the Kingdom of Saudi Arabia.

How can I track my order?

Once your order has been shipped, you will receive tracking information when it is available. You can use the tracking details to follow your shipment.

How long does it take to process my order?

Orders are usually processed within 1–3 business days after your payment has been confirmed.

Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible after placing it. We will do our best to help, but changes or cancellations may not be possible once the order has been processed or shipped.

What if I receive a damaged or incorrect item?

Please contact us as soon as possible after receiving your order. We may ask you to provide photos or videos of the item so we can review the issue and help you with the appropriate solution.

Can I return my order?

Yes. You can request a return within 7 days of receiving your order, provided that the product is unused and in its original condition, subject to our Return & Refund Policy and applicable regulations.

What payment methods do you accept?

We accept the payment methods available at checkout. The available options will be displayed when you place your order.

Is my payment information secure?

Yes. Payments are processed through secure payment providers. We do not have access to your full card details.

I entered the wrong shipping address. What should I do?

Please contact us as soon as possible if you notice an error in your shipping information. We will do our best to update it before the order is processed. Once an order has been shipped, changes may no longer be possible.

Do you have any questions?

If you can’t find the answer you’re looking for, feel free to contact our customer support team. We’re always happy to help.